This policy explains how R. Heath Motors Harrow Ltd (“we”, “us”, “our”) collects and uses your personal information when you contact us or use this website, in line with the UK GDPR and the Data Protection Act 2018.
Who we are (Data Controller)
R. Heath Motors Harrow Ltd, 52-68 Palmerston Rd, Harrow Wealdstone, Harrow, HA3 7RW. Company No. 12953915. Phone 020 8861 1491. Email amitthakrar@hotmail.com.
What we collect
·Your name, phone number, email address and postcode
·Vehicle details (make, model, registration) and a description of the damage
·Photos or videos of your vehicle that you choose to send us
·The contents of messages you send us by form, email or WhatsApp
Why we use it and our lawful basis
·To respond to your enquiry and provide a quote or repair — necessary to take steps at your request and to perform our contract with you.
·To contact you about your enquiry — with your consent, given when you submit a form or message us.
·To keep records and run our business — our legitimate interest in managing customer work and insurance/warranty matters.
Who we share it with
We do not sell your data. We only share it where needed to provide our service, for example with your insurer or their accident-management provider, our accident-management partner, and suppliers of parts. Your enquiry form is delivered to us using the form service FormSubmit, and messages you choose to send via WhatsApp are handled by Meta under their own terms.
How long we keep it
We keep enquiry and repair records only as long as necessary for the purpose above and to meet legal, insurance and accounting requirements, then securely delete them.
Your rights
You have the right to access, correct, delete or restrict use of your personal data, to object to processing, and to withdraw consent at any time. To exercise any right, contact us using the details above.
You can also complain to the UK regulator, the Information Commissioner’s Office (ICO), at ico.org.uk or on 0303 123 1113.